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PHASE II: SYSTEM
INSTALLATION
Once the Conference Room Pilot system is accepted the System Installation phase
begins, during which the product is installed at our customer's site. Consisting of
five events, the System Installation Phase begins with a clearly defined plan
that outlines all installation and testing guidelines. Once a Cut-Over plan is
defined by our customer, the installation will progress until the system is
fully operational and stable within customer's site.
Preliminary Installation|
On-Site Training|
Full
System Installation|
Parallel Testing|
System Cut-Over
EVENT ONE: PRELIMINARY
INSTALLATION
During the Preliminary Installation phase, all necessary hardware and third
party software is installed and tested by our customer. Communications is then
established between the host and the ScanData system.
This event includes:
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Cut-Over Plan Defined and Accepted
—
Our customer's specifications
detailing how the ScanData system will be integrated into their facility are reviewed and accepted. |
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Installation and Configuration of Third Party Hardware and
Software — All third-party hardware is installed and configured by our customer. |
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Preliminary Operational On-Site Testing
— Our customer tests the
functionality of all third-party hardware and third-party software installed at
their facility in order to ensure that all parts are functioning
properly. |
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Establish On-Site Communications
— ScanData and our customers work
jointly to link the host system to the ScanData server so that data can be
passed between the two. |
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On-Site Communications Testing
— ScanData and our customers jointly
test the communications linkage between the ScanData Server and the host system
in order to ensure that information is successfully passed from server to
server. |
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Initial Installation of ScanData Software
— All ScanData software
accepted by our customer during the Conference Room Pilot is installed and
tested by ScanData engineers. |
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EVENT TWO: ON-SITE TRAINING
In preparation for Parallel Testing and Live System Use, ScanData personnel are
available to perform and/or support user training up to the point of Live System
Use.
This event includes the following:
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Operational Consultation Training
— ScanData personnel assist and
consult our customer's trainer(s) in the training of end users. |
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User Documentation
— ScanData provides user documentation to
our customers for use in training. This documentation will include user manuals, quick
reference sheets, and training check off forms. |
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EVENT THREE: FULL SYSTEM
INSTALLATION
Any ScanData components not implemented during the Preliminary Installation
stage
are installed, reviewed, and tested with our customers at their facility.
This event includes:
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Final Operational On-Site Stress
— Testing-Our customers
conduct all
final operational testing of the entire system using business data derived from
that production environment. Upon request, ScanData assists with any modifications to the test plan.
Our customers and ScanData verify that
the system is fully functional through a series of Live System tests. |
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EVENT FOUR: PARALLEL
TESTING
ScanData provides up to one full week (five days) of parallel testing at our
customers' facilities with one person (an administrator or trainer) for
eight hours of every day in order to process packages under all possible
conditions.
This event includes:
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Parallel Testing
— Our customer's tester(s) will process as many
orders and packages as possible through the ScanData system, mimicking the
orders passing through any previously existing system in order to make informed
comparisons and stress-test the software. |
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Parallel Testing Review and Acceptance
— Testers keep a daily log of the
items processed through the ScanData system as well as any issues encountered
while performing the Parallel Test. This log will be transmitted to ScanData on
a daily basis in order to ensure that proper testing is occurring. Prior to Live
System Use, ScanData will assess the quality of the testing and make
recommendations accordingly. |
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EVENT FIVE: SYSTEM CUT-OVER
Live System Use begins on the day that our customer
either accepts the system or begins to
use all or
substantially all ScanData applications for daily business. Once Live System Use
occurs, the System Warranty phase begins.
This event includes:
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System Cut-Over
— The fully installed product begins full operation
within our customer's environment. Based upon the Cut-Over plan provided by our customer, any previously existing system is operationally replaced, and any
final testing can begin. |
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